Simple, transparent pricing
Start free with pay-per-issue, or choose a plan that scales with your team. No hidden fees, no long-term contracts.
Household
Pay-per-Issue
15% platform fee + $2/ticket
For households and individuals with occasional IT needs.
- 1 active ticket at a time
- Guided intake and triage
- Remote-first support
- In-app payment
- Ticket history and records
SMB Starter
For small teams
12% platform fee on labor
Office managers at 5–30 person teams who need reliable IT help.
- 5 completed tickets/month included
- Up to 3 requester seats
- Priority technician matching
- Scope-change approvals
- Closeout notes and documentation
- Email support
SMB Growth
For multi-site teams
8% platform fee on labor
Multi-site operations or teams with frequent IT support requirements.
- 30 completed tickets/month included
- Up to 10 requester seats
- Fixed-price and hourly options
- After-hours dispatch available
- Team approval workflows
- Priority support
Enterprise
High-volume ops
5% platform fee on labor
High-volume operations needing dedicated controls and lower fees.
- 200 completed tickets/month included
- Unlimited requester seats
- Dedicated account coordinator
- Custom SLAs and reporting
- Volume-based pricing on extras
- Phone and priority support
Add-on pricing
| Add-on | Price | Scales with |
|---|---|---|
| Additional requester seat | $10/seat/month | Team adoption |
| After-hours dispatch (6 PM–8 AM) | $15/dispatch | Urgency demand |
| Payment processing (pass-through) | $0.30 per $100 | Transaction size |
Frequently asked questions
What does the platform fee cover?
The platform fee covers technician vetting, ticket infrastructure, payment processing, and dispute resolution. It applies only to completed, paid work.
Can I switch plans later?
Yes. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.
What happens if I exceed my included tickets?
Additional tickets are billed at the platform fee rate for your tier. There are no overage penalties — you only pay for completed work.
Is there a contract or commitment?
No long-term contracts. All plans are month-to-month and you can cancel anytime.
What are after-hours dispatch fees?
Dispatches between 6 PM and 8 AM local time incur a $15 surcharge per dispatch, available on Growth and Enterprise plans.
How does the Household plan work?
You pay nothing upfront. When a ticket is completed, the technician's labor charge includes a 15% platform fee and a $2 per-ticket fee. You see the total before approving.